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The Key Competencies in the Hospitality Industry


The hospitality industry comprises of vast fields and professions which requires a set of skills to obtain a good position. These skills can be taught to a student if he/she pursues a bachelor in hospitality management. We at Kohinoor International Management Institute are providing you with a chance to hone your skills by signing up for the hospitality management courses in Mumbai. Some of the key competencies which an individual should have to make it big in the hospitality industry are as follows:

Professionalism: Individuals working in this field are required to meet certain norms and execute professional behaviour in all situations. Being able to communicate efficiently not only with colleagues but with clients as well. Additionally, people working in hospitality industry must possess traits of dependability, friendliness and honesty.

Skill Sets: While hospitality industry in itself has so many sub-categories of business types, thus the skill sets may vary with slightly with each position. In general, a person should be able to handle at least basic technology well, as it is widely used for tasks related to customer service. Additionally, having skills in sales and marketing, along with quality control management sure gives one an added advantage.

Knowledge: Having the basic knowledge of the hospitality industry along with business-related concerns is always a must. Employees should understand protocols related to not only safety and security, but also have the knowledge about the rules and regulations of the industry.

Employee management: Business owners in the hospitality industry, along with the business managers that are hired by them for the smooth functioning of the business should be set on creating the staff which cares about the client’s well-being. Employees should be trained well to meet up with the standards of the industry. Remembering client names, exchanging greetings with them increases customer satisfaction.

Knowing how to adapt to different environments exposes one to different opportunities and develops the trait of flexibility. Only the right hospitality management course in Mumbai will help you hone these skills and improve your chances of attaining success in the hospitality industry.

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